Wireless Help Desk Managed Services

Convergent Outsourced Wireless Help Desk Managed Services enables IT Departments to offload day to day management and first level support of their smart phone users. All Moves, adds, changes and re-arrangements of features and plans are funnelled through the Convergent customer service desk (or via our online portals). These services include Bill Analysis, Optimization Studies, Mobile Device Management for application deployment and BYOD (Bring Your Own Device to Work) environments, and our Detailed Reporting and Invoice Management helps free up valuable time for accounting, finance, HR and IT.

Benefits

  • A single point of contact for all your technology support requirements
  • Reduced operating costs through a customized managed service model
  • 24/7, 365 days-a-year support from highly-qualified specialists for fast resolution of your technical problems
  • Proactive monitoring and support of your contact centre infrastructure to maximize your organization's availability and performance
  • Fully-bilingual service in English and French

Functionalities supported:

  • Voice self-service (IVR)
  • IP contact centre
  • Workforce management
  • Intelligent inbound call routing
  • Outbound dialling
  • Unified messaging (email, chat, co-browsing and web collaboration)
  • Quality monitoring and call recording
  • CRM and agent desktop
  • Computer telephony integration (CTI)
  • Click-to-call applications

Contact us today for more information.

« Go Back

Have a Question?

 

What Our Satisfied Customers Say

  • Your solutions specialists were readily available to accommodate my requests at no delay. Working with a tight time frame, you were able to analyze my business needs and provide a great solution for my business telephone network.
    Nick Sebastian (General Manager - Rose City Chrysler)
  • "We decided to look for another provider for all our corporate cellular voice and data devices and were lucky enough to turn to Convergent Telecom/Bell Canada for help. ...if someone needs help with their voice, data and wireless communication needs, Convergent Telecom Canada must be the "go to" people of choice."
    Cristina (V.P. Assistant - WIS International)