Hosted Call Centre/Virtual Call Centre

Typical call centers have many features and functions that operate on disparate pieces of technology, all of which need to be integrated and supported by IT. The complex nature of call centres have led many manufacturers to develop a hosted call center solution that operates in a data center. A virtual call centre reduces the burden placed on IT to support multiple systems and services, and as a result, frees up IT resources for other more important projects. Convergent Telecom has several alternatives that will make it easy to implement and manage a world class call center without a huge capital investment as would be required with premised based systems. Contact us today for more information.

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What Our Satisfied Customers Say

  • “…we were impressed by the fact that you made a concerted effort to understand our business…few have undertaken such a granular analysis of our business processes with the expressed intent of offering business solutions…”
    David N Watson (General Manager, G-Tel Engineering)
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