Typical call centers have many features and functions that operate on disparate pieces of technology, all of which need to be integrated and supported by IT. The complex nature of call centres have led many manufacturers to develop a hosted call center solution that operates in a data center. A virtual call centre reduces the burden placed on IT to support multiple systems and services, and as a result, frees up IT resources for other more important projects. Convergent Telecom has several alternatives that will make it easy to implement and manage a world class call center without a huge capital investment as would be required with premised based systems. Contact us today for more information.
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