Carrier Solutions North America

Convergent Telecom is a trusted advisor and a single source provider for companies operating in Canada, the US, or globally. We are a tenured team with a combined experience level of over 100 years in the telecom industry. By embracing competition, and doing what's right for the customer, we remain vendor neutral. A recognized leader in developing complex wire and wireless solutions, we take the complexity out of telecommunications.

Convergent Telecom offers superior customer service, order management and pre and post sales support.  Assisting our customers to find the right solution at the right price, offering  an abundance of technical and engineering resources, and to assist them in making informed decisions. We work for  you, the customer, not the carrier, and can offer you assistance in complex telecom contracts, we know the fine print.  Dealing with the carrier directly can be daunting at the best of times, long hold times and complex activation processes can be aggravating.  Our clients can speak to a real person, and not have the aggravation of talking to a machine.

Our ultimate goal in supporting multiple vendors and products is to assist our customers in reducing their telecom spend, consolidating their billing, and offering the ultimate service in customer service and support. 

With over 80 Telecom and IT Service Providers, we deliver customers the best possible solution that maps to their business objectives. Our team is tenured in the telecom industry, we offer you the experience and knowledge that you require in the telecom market. We know the process, we live it day to day.  Let us simplify your telecommunication requirements.  We have the business process, and a team of experts that can streamline your business requirements.

                   

  • Business Phone Lines

    Business telephone lines from our suppliers are reliable, high-quality lines that provide unlimited local calling.  Business lines are affordable and can be used for voice, modem or fax.  Optional Line features such as voice mail, call display, forwarding, call waiting and line hunting/roll-over are available. Business telephone lines come in two varieties depending on your need for functionality. Contact us today for more information.
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  • Cable Services

    Cable Services Business Cable Services provide companies with robust solutions for phone, internet, Ethernet, and cable television networks.  Cable technology and infrastructure provides tremendous bandwidth-for-the-buck when compared to traditional carriers, utilizing advanced HFC (hybrid fiber coax) networks.  In addition, the reliability of cable networks is unparalleled when compared to similar solutions.  IT Company Inc partners wi...
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  • Cabling

    Convergent Telecom provides cabling solutions for clients with as few as four or five voice and data drops, up to clients that require 500 and 1,000 drops. Our technicians have experience with complex riser, cable pathways and conduit systems. Our network cabling specialists are experienced with both CAT 5e, CAT 6 & Optical Fibre standards, and we are well versed in building code requirements when installing plenum or non-plenum FT6 fire r...
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  • Cloud Computing Solutions

    As IT becomes more and more strategic and critical in impacting an organization’s bottom line, companies look to the Cloud to decrease IT complexity and drive ROI. For some organizations, Cloud solutions can be more secure, predictable and scalable than on-premise solutions. More Choice with Convergent  Convergent provides organizations with over 40 Cloud solution options.  We’ve vetted the top suppliers for each technology, and we unders...
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  • Cloud Hosting/Data Centre

    Simplify your IT infrastructure with a fully-managed Data Centre, hosted in the Cloud. The safety and accessibility of data is integral to the livelihood of your business. Consider the financial implications of potential operational down-time as a result of data-system failure/wreckage. Your data will be secured in a Data Centre that provides class-leading infrastructure, redundancy and availability. Our Cloud-Hosted service remains scalable t...
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  • Hosted Call Center/Virtual Call Center

    Typical call centers have many features and functions that operate on disparate pieces of technology, all of which need to be integrated and supported by IT. The complex nature of call centres have led many manufacturers to develop a hosted call center solution that operates in a data center. A virtual call centre reduces the burden placed on IT to support multiple systems and services, and as a result, frees up IT resources for other more im...
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  • Hosted PBX Solutions

    The digital communications revolution is happening right now. Many of your competitors are moving to IP-PBX services to substantially lower their costs while increasing their operational efficiency and expanding their capabilities. Don’t get left behind! Up until now, businesses looking for phone systems have had only two options. Traditional PBXs are very expensive. Key systems don’t have the features you need and don’t scale as your busines...
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  • Internet Service

    BID OE Business Internet Optical Ethernet service is a reliable high-speed connectivity service that permanently connects your LAN to the Internet with secure, efficient and accessible connectivity. BID OE is delivered over Fibre Optic internet; this service provides your business with a dedicated connection supporting guaranteed and symmetrical bandwidth speeds. As your online requirements change, so can this Fibre Internet connection;...
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  • Premise Based Telephone Systems

    Premise Based Telephone Systems enable your business to communicate more effectively while maximizing resources. Modern telephone systems integrate many applications such as conferencing, calendars, email and messaging. As a Certified Expert, we partner with the best manufacturers to keep you connected using innovative IP based telephone systems. There is a phone system available for every sized business. Let our team help keep your busine...
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  • PRI

    PRI is a feature rich, highly customizable connection to the PSTN (public switch telephone network) for your business phone system. Each single PRI connection offers the equivalent of up to 23 simultaneously connected phone lines. PRI supports voice, D.I.D., video, fax, modem communication, data and backup internet access. PRI is suitable to handle large call volumes between multiple locations or within a call centre environment. One large ca...
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  • SIP Trunking

    SIP Trunking service provides access to the public switched telephone network (PSTN) through your IP/Data network. This allows local and long distance voice calls to run over the IP data backbone. Convergent Telecom’s strategic partners operate Canada's and the USA's  largest IP infrastructure giving us access to leading certified network engineers. Contact us today for more information.  We would be happy to provide you with multiple quotes...
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  • WAN - Wide Area Network

    Organizations operating in multiple geographic locations require employees, clients, and vendors to function efficiently in a single reliable network.  Wide area networks  (WANs) empower remote stakeholders to communicate and collaborate securely under one network, as if located within the same four walls.  The introduction of cheap bandwidth has significantly changed WAN technology.  MPLS, VPLS, Broadband, FTTC, xDSL, fiber, copper EFM, 3G ...
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What Our Satisfied Customers Say

  • “…I would like to take a moment to let you know how much I appreciate the stellar service…”
    Lloyd Dallaire (Team Leader IT Support, First Canadian)
  • "I know that there are MANY mobile, self employed, service based business through out the US and in Canada that I would hands down recommend your apps as the first investment that they make into their company to help grasp information at their finger tips and log it out of their busy day in just two clicks. Its billing, expense and time rolled into one with customer service to back it and really you can not ask for more."
    Amanda