Hosted Call Center/Virtual Call Center

Typical call centers have many features and functions that operate on disparate pieces of technology, all of which need to be integrated and supported by IT. The complex nature of call centres have led many manufacturers to develop a hosted call center solution that operates in a data center. A virtual call centre reduces the burden placed on IT to support multiple systems and services, and as a result, frees up IT resources for other more important projects.

Convergent Telecom has several alternatives that will make it easy to implement and manage a world class call center without a huge capital investment as would be required with premised based systems. Contact us today for more information.

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What Our Satisfied Customers Say

  • "I know that there are MANY mobile, self employed, service based business through out the US and in Canada that I would hands down recommend your apps as the first investment that they make into their company to help grasp information at their finger tips and log it out of their busy day in just two clicks. Its billing, expense and time rolled into one with customer service to back it and really you can not ask for more."
    Amanda
  • I wanted to send you a note to thank you for all of your support for the last 3 months. The new circuit is working terrific, and we couldn’t be happier! The upgrade to fibre will be a game-changer for our Oakville office – and we couldn’t have done it without you! Thank you very much again for your help!
    Rick Hoot (Telecommunications Manager)