Wireless Help Desk Managed Services

Convergent Outsourced Wireless Help Desk Managed Services enables IT Departments to offload day to day management and first level support of their smart phone users. All Moves, adds, changes and re-arrangements of features and plans are funnelled through the Convergent customer service desk (or via our online portals). These services include Bill Analysis, Optimization Studies, Mobile Device Management for application deployment and BYOD (Bring Your Own Device to Work) environments, and our Detailed Reporting and Invoice Management helps free up valuable time for accounting, finance, HR and IT.

Benefits

  • A single point of contact for all your technology support requirements
  • Reduced operating costs through a customized managed service model
  • 24/7, 365 days-a-year support from highly-qualified specialists for fast resolution of your technical problems
  • Proactive monitoring and support of your contact centre infrastructure to maximize your organization's availability and performance
  • Fully-bilingual service in English and French

Functionalities supported:

  • Voice self-service (IVR)
  • IP contact centre
  • Workforce management
  • Intelligent inbound call routing
  • Outbound dialling
  • Unified messaging (email, chat, co-browsing and web collaboration)
  • Quality monitoring and call recording
  • CRM and agent desktop
  • Computer telephony integration (CTI)
  • Click-to-call applications

Contact us today for more information.

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What Our Satisfied Customers Say

  • “It’s always been a pleasure working with you... You take great care of us."
    L Burford
  • “…we were impressed by the fact that you made a concerted effort to understand our business…few have undertaken such a granular analysis of our business processes with the expressed intent of offering business solutions…”
    David N Watson (General Manager, G-Tel Engineering)